Staffing Requirements 650-50-15

(Revised 10/17/2018 ML #3540)

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Hours of service will be Monday through Friday 8:00 AM to 5:00 PM. An answering system is in place during the hours I & R staff is not available.

 

I & R staff will complete an orientation session with the I & R Program Administrator to discuss job responsibilities and expectations. Staff will be required to read the policy and procedure manual for Aging and Disability Resource-LINK, “ABC’s of I & R” manual, and user guide for the Department’s designated web-based data collection system.

 

Staff will have the communication skills to meet the needs of special populations; i.e., caregivers including caregivers of children with special needs, older adults and persons with disabilities. Communication skills include establishing a rapport or connection with the consumer, assessing the situation, clarifying to ensure an understanding of the situation, providing appropriate information and referrals, and closing the call.

 

Staff will be required to seek Certified Community Resource Specialist Aging/Disabilities (CIRS-A/D) status through the Alliance of Information and Referral Systems (AIRS) Certification Program. AIRS is a national organization created to improve access to human services.

 

I & R staff are eligible for initial CIRS-A/D certification if they are currently engaged in the provision of I & R services. According to the AIRS standards, eligibility requirements for staff to take the CIRS-A/D exam are:

• At least 1 year of employment in I & R for applicants with a Bachelors or higher degree

• 2 years of employment in I & R for applicants with an Associates or Community College degree

• 3 years of employment in I & R for applicants with a High School diploma or GED.

• 5 years of I & R employment with no educational qualifications